Our Commitment
Odyssey Marine Exploration is committed to providing outstanding products and service to our customers. Throughout our business, our employees and partners understand the importance of excellent service as we share our discoveries with shipwreck enthusiasts around the world.

Click Here to Email Customer Support

Phone # 1-866-404-4794 

 
Hours of Operation: 
Monday - Friday 

9:00AM - 5:00PM EST 

 
Mailing address:

ATTN: Customer Support

Odyssey Marine Exploration

5215 W Laurel St

Tampa, FL 33607

Return Policy
If the products you received do not meet your expectations returns or exchanges are permitted within 30 days of receipt of the items. All items being returned/exchanged must be in original condition and complete with all original packaging, certificates of authenticity, promotional gifts (if applicable).  All authentic shipwreck coins and artifacts will be examined on an individual basis for any tampering or damage.  Odyssey reserves the right to decline returns/exchanges if an artifact has been damaged or altered in any way. Refunds will be applied using the original payment method. Gift cards are not returnable or refundable. 

Return Instructions
To return your merchandise, please contact our customer service at 1-866-404-4794 (Monday-Friday, 9:00AM-5:00PM EST) for a required Return Authorization Number (RA#). Please include this number on the outside of the package, and return to:

Odyssey Marine Customer Service
RA #: _________
5215 W Laurel St.
Tampa, FL 33607

Once your merchandise has been returned a refund will be issued to you within 3 business days. If you have any further questions or concerns please feel free to contact Customer Service.